Terms of service

Last updated: May 8, 2026

Veloraa operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Veloraa is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with our Services. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

Personal Information We Collect

“Personal information” refers to information that identifies, relates to, describes, or can reasonably be linked to you or another individual.

Depending on how you interact with our Services, we may collect the following categories of personal information:

  • Contact information, including your name, billing address, shipping address, phone number, and email address.

  • Payment information, including payment card details, transaction information, payment confirmation, and billing details.

  • Account information, including your username, password, preferences, and settings.

  • Transaction information, including products viewed, added to cart, purchased, returned, exchanged, or cancelled.

  • Customer support information, including any information you provide when contacting us.

  • Device information, including your IP address, browser type, device identifiers, and network connection details.

  • Usage information, including how you interact with and navigate our Services.

Sources of Personal Information

We may collect personal information from:

  • You directly, when you create an account, place an order, contact us, or otherwise interact with our Services.

  • Automatically through cookies and similar technologies when you browse or use our Services.

  • Service providers acting on our behalf.

  • Business and marketing partners or other third parties.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Improving Our Services

We use your information to:

  • Process payments and fulfill orders

  • Manage your account

  • Arrange shipping and returns

  • Provide customer support

  • Personalize your shopping experience

  • Improve our website, products, and services

Marketing and Advertising

We may use your information to send promotional emails, advertisements, and marketing communications related to our products and services.

Security and Fraud Prevention

We use personal information to detect fraudulent activity, maintain secure transactions, and protect our Services and customers.

Communication

We may contact you regarding your account, orders, inquiries, or support requests.

Legal Compliance

We may use your information to comply with applicable laws, regulations, legal processes, or governmental requests.

How We Share Personal Information

We may disclose your personal information in the following circumstances:

  • With Shopify and service providers that help operate our business, including payment processors, shipping providers, customer support services, analytics providers, and cloud storage providers.

  • With marketing and advertising partners to provide personalized advertising.

  • When required by law or legal process.

  • In connection with a business transaction such as a merger, acquisition, or bankruptcy.

  • With your consent or at your direction.

Shopify

Our store is hosted by Shopify. Shopify may collect and process your personal information to provide and improve its services.

To learn more about how Shopify uses your personal information, please visit Shopify’s Privacy Policy:
https://privacy.shopify.com/en

Third-Party Websites

Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy or security practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

Data Security and Retention

We implement reasonable security measures to protect your personal information. However, no method of transmission or storage is completely secure.

We retain personal information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our policies.

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

  • The right to access your data

  • The right to correct inaccurate information

  • The right to request deletion of your information

  • The right to data portability

  • The right to opt out of targeted advertising or certain data sharing

You may exercise these rights by contacting us using the details below.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality, analyze traffic, personalize content, and provide targeted advertisements.

You can control cookie settings through your browser preferences.

International Transfers

Your personal information may be transferred to and processed outside your country of residence, including in countries that may have different data protection laws.

Where required, we rely on legally recognized transfer mechanisms to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with the revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, you may contact us at:

Email: veloraastoreonline@gmail.com